Learn how BlueDot Cares® uses, shares, and protects your health information, and understand your rights under HIPAA.
Effective Date: October 9, 2026
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
BlueDot Cares, LLC (“BlueDot Cares,” “we,” “us,” or “our”) provides non-medical home care and related services, including senior living placement services. BlueDot Cares is a covered entity under the Health Insurance Portability and Accountability Act (HIPAA).
In the course of providing our services, we create and receive information about you that relates to your health, your care, or payment for your care. When that information can identify you, it is called protected health information. This notice explains how we may use and share that information, the rights you have, and the responsibilities we have to protect it.
This notice applies to BlueDot Cares, LLC, including its employees and caregivers, at its offices and service areas in the Charlotte, North Carolina area; the Triangle area of North Carolina (Chapel Hill, Durham and Raleigh); and the Cleveland, Ohio area.
Our Website Privacy Policy separately describes how we handle information collected through our website. This notice describes how we handle protected health information.
The law allows us to use and share your protected health information for the purposes described below without your written authorization. Not every use or disclosure in a category is listed, but each one we make will fall within one of these categories.
Treatment. We may use and share your information to provide, coordinate, or manage the services you receive. For example, we may share your care plan and relevant health details with the caregivers assigned to you, or with your physician, a home health agency, or another provider involved in your care so that services are coordinated.
Payment. We may use and share your information to bill and receive payment for our services. For example, we may send a bill describing the services we delivered to you or to a family member or other person responsible for paying for your care, to your long-term care insurance company, or to the U.S. Department of Veterans Affairs or an organization that administers VA community care programs on its behalf.
Health care operations. We may use and share your information to run our organization, improve the quality of our services, and train and supervise our staff. For example, we may review care records to evaluate the services a caregiver provided or to meet licensing and quality requirements.
We may share information with a family member, friend, or other person you identify who is involved in your care or in paying for your care, to the extent relevant to that person’s involvement. If you are present and able to decide, you may tell us not to share this information. If you are not present or are unable to decide, for example in an emergency, we may share information if we believe it is in your best interest. We may also share information to notify a family member or other responsible person of your location, general condition, or death.
We may also use or share your information without your written authorization in the following situations, as permitted or required by law:
As required by law. When federal, state, or local law requires it.
Public health and safety. To report suspected abuse, neglect, exploitation, or domestic violence to an authorized government agency; to prevent or reduce a serious threat to anyone’s health or safety; and for public health activities such as preventing or controlling disease.
Health oversight. To government agencies for activities authorized by law, such as audits, investigations, inspections, and licensing.
Legal proceedings. In response to a court or administrative order, or in response to a subpoena or other lawful process when the law’s conditions are met.
Law enforcement. To law enforcement officials for purposes allowed by law, such as complying with a court order or helping locate a missing person.
Coroners, medical examiners, and funeral directors. As needed for them to carry out their duties.
Organ and tissue donation. To organizations that handle organ, eye, or tissue donation and transplantation.
Research. For research that meets the requirements of the law, such as approval by a review board that has evaluated the research and the protections for your information.
Specialized government functions. For military, veterans, national security, intelligence, and protective services activities as authorized by law.
Workers’ compensation. For workers’ compensation or similar programs that provide benefits for work-related injuries or illness.
Compliance reviews. To the U.S. Department of Health and Human Services when it requests information to review our compliance with federal privacy law.
Some state laws give certain types of health information more protection than federal law. Where a more protective law applies, we follow it.
We will not do the following unless you give us written authorization:
Any other use or disclosure not described in this notice will be made only with your written authorization. You may revoke an authorization at any time by notifying us in writing. Revoking an authorization does not affect any use or disclosure we already made in reliance on it.
You have the following rights regarding your protected health information. To exercise any of them, contact us using the information at the end of this notice. Requests to see or get a copy of your records, correct your records, limit what we use or share, receive confidential communications, or get a list of disclosures must be made in writing. You may mail your request to our Privacy Officer at the address at the end of this notice or give it to our office staff. We can provide a request form, and our staff will help you complete it if you need assistance.
Get a copy of your records. You may ask to see or get a paper or electronic copy of health information we maintain about you. We will provide a copy or a summary, usually within 30 days of your request. We may charge a reasonable, cost-based fee. In limited cases we may deny your request, and we will tell you why in writing and explain any right you have to have the denial reviewed.
Ask us to correct your records. You may ask us to correct health information about you that you believe is incorrect or incomplete. We may say no, but if we do, we will explain why in writing within 60 days.
Request confidential communications. You may ask us to contact you in a specific way, such as by a particular phone number, or at a different address. We will accommodate reasonable requests and will not ask you why.
Ask us to limit what we use or share. You may ask us not to use or share certain information for treatment, payment, or our operations. We are not required to agree, and we may say no if it would affect your care. If you pay for a service in full yourself, out of pocket, you may ask us not to share information about that service with your health plan for payment or operations purposes. We will agree unless a law requires us to share it.
Get a list of those with whom we have shared information. You may ask for a list (an accounting) of the times we have shared your health information during the six years before your request, who we shared it with, and why. The list will not include disclosures for treatment, payment, or health care operations, or certain other disclosures, such as those you asked us to make. We will provide one accounting a year free of charge but may charge a reasonable, cost-based fee if you ask for another within 12 months.
Get a copy of this notice. You may ask for a paper copy of this notice at any time, even if you agreed to receive it electronically.
Choose someone to act for you. If you have given someone medical power of attorney, or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. We will confirm the person has this authority before we act.
File a complaint. You may file a complaint if you believe your privacy rights have been violated, as described below.
If you believe your privacy rights have been violated, you may file a complaint with us using the contact information at the end of this notice.
You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at www.hhs.gov/hipaa/filing-a-complaint, by calling 1-877-696-6775, or by writing to 200 Independence Avenue, S.W., Washington, D.C. 20201.
We will not retaliate against you for filing a complaint.
We reserve the right to change the terms of this notice. Any change will apply to all protected health information we maintain, including information we created or received before the change. If we make a material change, we will update this notice and its effective date, make the revised notice available on our website, and provide a copy on request. We will also make the current notice available at our offices and provide a copy to new clients at the start of service.
For questions about this notice, to exercise your rights, or to file a complaint with us, contact:
Privacy Officer
BlueDot Cares, LLC
1816 Lyndhurst Avenue, Charlotte, NC 28203
Telephone: (704) 247-8725
This notice is effective as of October 8, 2026.